Reference

Privacy Policy for Your Account Data

Our Privacy Policy explains what we collect when you open an account, use DANA, OVO, GoPay, or QRIS, and move between mobile and desktop, including the device checks…

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Where to Send Privacy Requests

If you need a privacy change, you can reach us through live chat, email, or the account form after login. We verify the request against your account details before we discuss any record, because sensitive data should only move to the right person; when possible, we reply in the same channel so you can keep the thread together and follow the next step without losing context.

Team online

Live chat

Open the chat box from the site header for account-data questions, cookie settings, or a record check. If you need proof of what we answered, we can continue the thread by email after verification.

Support email

Send your request by email when you need correction, access, or retention help. Include the account name, the phone number on file, and the payment rail you used, such as DANA, OVO, GoPay, or QRIS.

Account form

After login, use the account form to ask for a data copy or to fix details in your profile. We use that form to confirm ownership before we process any privacy change.

DATA HANDLING

How We Handle Data and Cookies

We treat privacy as part of account handling, not a separate screen. On mobile browsers, the cookie notice follows your session until you choose a setting, and on desktop you can revisit…

Collection scope

We only ask for details that help run your account, verify withdrawals, and answer support requests. That usually means your name, contact details, device data, login history, and the payment reference tied to DANA, OVO, GoPay, or QRIS.

Cookies and sessions

Cookies remember your session, language choice, and basic device settings so you do not need to log in again on every page. You can clear them in Safari, Chrome, or Android browser settings at any time.

Payment records

We store transfer references and reconciliation logs for DANA, OVO, GoPay, and QRIS to confirm deposits or withdrawals and to answer disputes. We do not keep unnecessary wallet details beyond what the rail requires.

Account security

If you change your password, device, or contact number, we may ask for a fresh verification step. That extra check helps us keep the account tied to you and prevents someone else from reading your history.

Retention window

Records stay only as long as needed for support, fraud checks, and legal retention duties. When the window ends, we remove or mask the parts that are no longer needed for operational use.

Your requests

You can ask for access, correction, or removal where local law allows. We will confirm you own the account first, then answer through the same email or chat thread you used to reach us.

Questions You May Have on Privacy

These are the privacy questions we hear most often from Indonesia account holders. Each answer below explains what we collect, how long we keep it, and how you can reach us when you want a change, a copy, or a correction.

We collect the details needed to create and protect your account: name, contact channels, login history, device data, and any payment reference you send through DANA, OVO, GoPay, or QRIS. We use only what the policy describes.

We keep the payment references needed to match deposits, withdrawals, and support tickets, but not more than the rail needs or the retention window allows. Sensitive wallet data is limited to what is required for verification and records.

We keep records only for the time needed to run the account, settle support issues, and meet legal retention duties. After that period, we delete or mask the parts that are no longer required for those reasons.

Yes. If a phone number, name, or other account detail is wrong, send a request through chat, email, or the account form. We verify ownership first, then update the record or explain why a change is not allowed.

Cookies and similar identifiers can stay on both mobile and desktop browsers until you clear them or change the browser setting. We use them for session control, device recognition, and language memory, not for unnecessary tracking.

Use live chat, email, or the logged-in account form. Tell us what you want changed, share the account details we need to match your record, and we will continue in the same channel after verification.

No. Access and account use depend on local law, and we only make the service available where local law permits. If a request comes from a restricted place, we follow the applicable rule and explain the next step.

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